Decision record · Illustrative
Ostra Health Supplies
Sector
Medical distribution
Company size
85 people
Length
6 months
Situation
The founders were still approving every purchase order and every hire.
What we found
No one else had been given clear decision rights, so every question escalated by default.
The decision
Write down who decides what, and hand over three decision areas a month.
Illustrative example. Names and details are fictional.
Context
Ostra had grown to 85 people with the same two founders signing off on almost everything.
What we found
Managers were capable but had never been told which decisions were theirs. Escalating was the safe default.
The decision
Map every recurring decision, assign an owner, and hand over three areas each month, with a monthly review of how the handover was going.
What changed
Founder approvals moved from daily to weekly
Two managers took ownership of purchasing and hiring
A one-page decision-rights map is now part of onboarding
